Frequently Asked Questions

Stitchi is a full-service promotional marketing company that partners with organizations to create impactful experiences through custom merchandise. We specialize in designing, producing, and fulfilling high-quality custom merch tailored to your brand and audience. With wide sourcing capabilities and creative design services, we offer a comprehensive solution that serves as a single vendor for all your swag and promotional needs. Our flexible fulfillment options ensure your products reach your audience efficiently, whether through direct shipping, warehousing, or print-on-demand services.

We stand out by being your dedicated partner with wide sourcing capabilities to address a broad range of needs. As a single vendor for all your swag requirements, we offer transparent pricing and better customization options to ensure your merch truly represents your brand.

To get started, simply reach out to us through our website or contact our sales team. We will guide you through the initial consultation, design process, and provide a personalized proposal tailored to your needs.

Stitchi works with a wide range of clients, including businesses, non-profits, schools, event organizers, creators, YouTubers, artists, and more, helping them create custom merchandise that resonates with their audience.

Stitchi operates globally, with our headquarters in Detroit, Michigan. We produce a significant amount of our products out of Detroit, but depending on the product and customization needed, we utilize our global network to best meet your needs.

We offer a wide range of design options based on your needs. We can send personalized "decks" with product and customization recommendations, you can create design requests directly through our platform, or you can provide your own artwork. Our team collaborates with you to ensure the final design meets your brand’s standards.

Many of our products have a 10 business day turnaround time plus shipping. However, turnaround times can vary based on factors like product type, customization complexity, and order volume. We will provide specific timelines during the consultation and planning stages of your project.

Absolutely. Whether you need custom merch for a small team or a large corporate event, we can scale our services to meet your needs, providing high-quality products and reliable fulfillment services.

We offer a wide range of products, including apparel, accessories, promotional items, and more. Our extensive sourcing capabilities allow us to address a wide range of needs and help you select the best products to fit your brand and objectives.

Yes, we provide sustainable and eco-friendly options for clients interested in environmentally conscious products. This includes items made from recycled materials and organic fabrics.

Stitchi integrates with various platforms to power rewards with custom merch. We provide seamless solutions to incorporate custom merchandise as incentives, enhancing your referral program’s appeal and effectiveness.

Yes, Stitchi offers integrations which can be found at stitchi.co/integrations. We integrate with HRIS systems, e-commerce platforms, and CRMs, allowing seamless syncing of your store with our merch design and fulfillment services.

We offer API access to enable custom integrations with your existing systems, allowing for automated order processing, tracking, and inventory management.

Yes, Stitchi provides a user-friendly dashboard where you can track orders, manage inventory, and view analytics on your merchandise performance.

Our 'Merch Experts' provide dedicated support throughout the process. From initial design consultations to production and fulfillment, we are committed to ensuring a smooth and successful experience for our clients.

We handle fulfillment in a variety of ways to suit your needs. We can ship orders directly to you, warehouse and ship orders on your behalf, and in some cases, even print on demand. Our flexible fulfillment options ensure efficient and timely delivery of your custom merch.

Yes, we offer international shipping options. Our global network allows us to fulfill orders and deliver products worldwide.

Our support team is ready to assist with any issues. Please contact us, and we will work quickly to resolve any problems with your order.

Pricing is determined based on product type, design complexity, quantity, and shipping requirements. As you add more quantity to your cart, prices automatically adjust to reflect volume pricing. We provide transparent quotes during the proposal stage.

Our pricing automatically adjusts to reflect volume discounts as you add more items to your cart. This ensures you receive the best possible pricing without the need for additional discounts.

We accept various payment methods, including credit cards, bank transfers, and online payment platforms. Specific options can be discussed during the billing process.

No, we believe in transparent pricing. All costs will be outlined in your personalized proposal, with no hidden fees.

We prioritize your privacy and employ advanced security measures to protect your data. This includes encryption, secure servers, and strict access controls.

Yes, we use Stripe to handle all payment processing and payment data. Stripe is a secure and trusted payment gateway that ensures your payment information is handled safely and securely.

Absolutely. We adhere to all relevant data protection laws and regulations, ensuring your information is handled responsibly.